Frequently Asked Questions

Click the registration button on the PKR788 homepage and complete the sign-up form with your full legal name, date of birth, residential address, email address and a secure password. You will receive a verification email — click the confirmation link to activate your account. After registration, you will be prompted to complete KYC identity verification before your first withdrawal is processed. Registration is free and takes approximately five minutes.

No. PKR788's Terms & Conditions strictly prohibit multiple accounts. Each individual may hold only one registered account. Operating two or more accounts — whether under the same name or under different details — constitutes a material breach of the Terms and will result in all associated accounts being permanently closed and any balances forfeited. If you have accidentally created a duplicate account, contact [email protected] immediately to have the duplicate removed.

KYC (Know Your Customer) verification at PKR788 typically requires a valid Pakistani CNIC (Computerised National Identity Card) or a current passport as proof of identity, plus proof of your residential address such as a recent utility bill or bank statement dated within three months. For larger transactions, a source-of-funds declaration may also be requested. All documents must be uploaded through the secure HTTPS portal in your account — never send sensitive documents by email. Verification is usually completed within 24–48 hours.

Use the "Forgot Password" link on the PKR788 login page. Enter the email address registered to your account and you will receive a password reset link within a few minutes — check your spam folder if it does not arrive in your inbox. The reset link expires within one hour for security reasons. If you no longer have access to your registered email address, contact [email protected] with identity verification details to recover account access.

The available payment methods are displayed in your PKR788 cashier at the time of login and may vary. Common payment rails referenced for Pakistani users include mobile wallet options such as Easypaisa and JazzCash, bank transfer services via banks such as HBL, UBL, Meezan Bank and Bank Alfalah, and digital payment systems such as Raast where applicable. Please note that none of these providers endorse or officially support gambling transactions — their names are referenced as familiar Pakistani financial infrastructure only. Always confirm current availability in the cashier before attempting a transaction.

Minimum deposit amounts vary by payment method and are displayed in the PKR788 cashier at the time of deposit. As a general reference, many deposit options carry a minimum of PKR 500 to PKR 1,000, though this can differ depending on the method you select and any applicable promotional terms. Always verify the current minimum in the cashier before initiating a deposit — the figures shown there are binding and reflect the most up-to-date limits for your account.

Withdrawal processing times at PKR788 depend on the payment method selected, your KYC verification status and whether your account is subject to a compliance review. Accounts that have completed full KYC verification generally experience faster processing. Estimated timeframes are displayed in the cashier and are indicative only — PKR788 does not guarantee specific withdrawal speeds. If your withdrawal has been pending for longer than the estimated window, contact [email protected] with your transaction reference number.

PKR788 is required to conduct compliance checks on withdrawals as part of its anti-money laundering (AML) obligations. A withdrawal may be held if your KYC verification is incomplete, if the withdrawal amount triggers an AML review threshold, if the destination account does not match the source of your deposit, or if there is an active investigation into account activity. These reviews are standard and are not necessarily an indicator of wrongdoing. You will be notified if additional documentation is required to release the funds.

In most cases, PKR788 requires withdrawals to be returned to the same payment method and account used for the original deposit. This is an anti-money laundering requirement, not simply a platform policy. If your original payment method is no longer available — for example, a mobile wallet account that has been closed — contact [email protected] to explain the situation. Additional verification documentation will likely be required before an alternative withdrawal route is approved.

PKR788 offers a broad range of gaming products including sports betting (covering cricket, PSL, ICC tournaments, football, UFC, MMA and esports), live casino tables (including live baccarat, live roulette and live blackjack streamed in real time), slot games from leading software studios, classic table games such as blackjack and roulette, and instant games. Sports markets include both pre-match and in-play (live) betting options across major international competitions. The full game catalogue is available in the platform lobby following login.

Cricket betting on PKR788 covers a wide range of markets including match winner, series winner, top batsman, top bowler, total runs, over/under lines, next wicket and live in-play markets. PSL (Pakistan Super League) matches, ICC tournaments — including T20 World Cups and Champions Trophy fixtures — and bilateral Pakistan international series are typically covered when scheduled. Market availability depends on the operator's current coverage and event scheduling. Odds are displayed in decimal format by default; you can switch to fractional in your account settings.

All casino games on PKR788 — including slots, RNG table games and instant games — use certified Random Number Generator (RNG) technology. RNG systems are independently audited by recognised testing laboratories as part of the software certification process. Published RTP (Return to Player) percentages are theoretical long-run averages calculated over millions of game rounds and do not guarantee outcomes in any individual session. Live casino games use physical dealing equipment captured by real-time video and are not RNG-based — their outcomes are governed by standard card and roulette physics.

Yes — where available, PKR788 offers in-play (live) betting on cricket and other sports. Live markets update in real time as the match progresses, with odds adjusting to reflect the current game state — for example, wickets fallen, run rate and overs remaining. Bet acceptance during live play is subject to brief suspension windows around key moments such as deliveries being bowled. Network latency and data feed timing may affect in-play bet acceptance. Any bet accepted after an event has concluded will be voided and the stake returned.

A wagering requirement (also called a rollover or playthrough requirement) specifies how many times a bonus amount must be staked in qualifying bets before any resulting winnings become withdrawable. For example, a PKR 1,000 bonus with a 20x wagering requirement means you must place a total of PKR 20,000 in eligible bets before the winnings can be withdrawn. Game contribution rates, maximum bet sizes during the wagering period, and expiry windows all affect how a bonus clears. These specific terms are displayed at the point of opt-in for every PKR788 promotion.

Bonuses at PKR788 can be cancelled or forfeited for several reasons: exceeding the maximum bet limit while a wagering requirement is active; placing bets on excluded games that do not contribute to wagering; the bonus expiry period lapsing before the requirement was completed; or suspected bonus abuse including multi-accounting, coordinated advantage play or staking patterns designed to exploit the promotion against its intent. If you believe your bonus was cancelled in error, contact [email protected] with the relevant promotion details and transaction history.

No. Bonus funds and any winnings derived from bonus play are not withdrawable until the applicable wagering requirement has been fully completed. If you request a withdrawal while a bonus is active and the wagering requirement is incomplete, the bonus and any associated winnings will typically be forfeited and your real-money balance will be processed for withdrawal instead. Some promotions allow you to forfeit the bonus manually through account settings — check the individual offer terms or contact support if you are unsure.

PKR788 periodically runs promotions tied to major cricket events including PSL fixtures, ICC tournament matches and high-profile Pakistan bilateral series. These may include enhanced odds on selected markets, free bet offers, cashback on cricket wagers or deposit match bonuses coinciding with key match days. Availability, terms and opt-in requirements vary for each promotion and are published in the Promotions section of the platform. Promotional offers are subject to the standard bonus terms and any additional conditions stated in the individual offer.

Log in to your PKR788 account and navigate to Account Settings, then select the Responsible Gambling section. From there you can set daily, weekly or monthly deposit limits and daily loss limits in PKR. Reductions to existing limits take effect immediately. Increases are subject to a mandatory cooling-off period before they activate — this delay is intentional, designed to prevent impulsive decisions made in the heat of a session. Session time limits and reality-check notification intervals can also be configured from the same section without contacting support.

You can request self-exclusion through the self-service tool in your PKR788 account under Responsible Gambling settings, or by emailing [email protected] with the subject line "Self-Exclusion Request". Choose a temporary exclusion of a minimum of six months or a permanent exclusion — neither can be shortened or reversed once active. During the exclusion your account is suspended, all marketing communications are stopped and no new account may be registered. Your balance will be processed for withdrawal following any required compliance checks.

PKR788 uses SSL/TLS encryption for all data transmitted between your device and our servers, meaning the platform operates exclusively over HTTPS. Sensitive data stored at rest — including identity documents and financial records — is protected using AES-256 encryption. Access to personal data is restricted to authorised personnel under role-based access controls. Regular third-party security audits and penetration tests are conducted to identify and resolve vulnerabilities. For full details of how your data is collected, stored and processed, please review our Privacy Policy.

If gambling is causing financial, emotional or relationship difficulties, please use the responsible gambling tools in your PKR788 account — deposit limits, session timers, cooling-off or self-exclusion are all available without needing to contact support. For additional help, GamCare and Gamblers Anonymous are internationally recognised support organisations that provide free guidance and counselling (please search for them directly). In Pakistan, general mental health and counselling services are available in major cities. You can also contact our support team in English or Urdu at [email protected] — urgent responsible gambling requests are prioritised.